We have a customer friendly return policy -

  • If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse full amount as well as the shipping charge you bear to return the package.Refund will take 15 to 20 days.
  • If the return is due to a size issue or some other issues (not an error on our part), it is the member’s responsibility to pay for return shipping. On our part we will give you store credit in the form of coupon which will be valid for 60 days.
  • No returns, refunds or exchanges will be accepted for Custom stitched salwar Kameez

To return a product you need to follow these steps:

  • Let us know within 24 hours from the date of receiving your parcel. You can either call on +91 9972680807( between 11am and 7pm) or write to us support@e-attire.in with your order number mentioning the product you want to return and your bank details where you want us to refund the amount. Please ensure that bank details submitted to us are free of any errors.
  • Once an email is sent, you will receive a mailing address to which you can ship the product back and the date before which product needs to be dispatched.
  • Please put the product in its original packaging and seal it well. Make sure you bubble wrap it so that product doesn't get damaged. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: polyester bags, hang tags on garments.
  • Ship the product to the mailing address mentioned and send an email to support@e-attire.in with the tracking number. Without tracking number, product can't be tracked and can be lost in transit.
  • Once the product has reached and it is inspected to be free from any defect(i.e,should be unused, unworn, unwashed and undamaged) and approved as an eligible return, we will issue your refund or Coupon in the appropriate amount whichever is applicable. If however the return is found not eligible for refund, we will courier the same back to you.
  • Please bear in mind that we should receive the return package within 7 days of us sending the authorizing email.

 

Other Prominent Issues You May Face

Description Disclaimer

We would like to notify that the products descriptions that we mention are approximate values. This includes color, embroidery details and dimensions. Even though mostly, they are accurate, there may be cases where the descriptions have slight deviations. In case of deviation in product description, we are not responsible, We would appreciate if our customers understand the same before demanding return or refund for the product.

Regarding Hues & Designing 

While we make best attempts to design and portray products precisely, there are chances that the customer may receive a product with minor variations in color as displayed over site. The color difference can be justified owing to the fabric dyes, weather while dying and differences in the screen resolution of monitors. Hence, a customer must be ready to expect a minor variation in color from what was seen on the computer screen. Below are the instances of the differences that the customer might experience.

  • For bright hues like red, maroon and orange the tendency to reflect a different shade is high.
  • Colors from same family - green, aqua blue shades & off white, white and beige colors may seem overlapping.
  • Stiff fabrics like raw silk, khadi, brocade, tussar silk and south cotton display a similar textured effect where one can observe the direction of weaved threads. Please note that this is a prominent characteristic of these fabrics and is not a defect.
  • Pieces with hand printing and embroidery are certain to have minor differences. Even though the artisans ensure maximum efforts to  avoid the difference, the variation could still exist.

 Patterns Of Beads and Sequences

Please note that all the glittery embellishments like softy, beads, sequins have the tendency to fall off frequently even when handled with maximum care. While transiting the product via courier or during custom checking, the pattern of embellishments might get disturbed. There are also chances for the embellishments to fall off after wearing them once. In both cases, we request the customers not to demand a return or refund.

Cancellation by @tire Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged the said amount will be reversed back in your in your Card Account. The customer agrees not to dispute the decision made by @tire and accept our decision regarding the cancellation.Products once dispatched cannot be returned except when an approval have given through support@e-attire.in Cancellation BY YOU Cancellation within 24 hours of purchase: You can cancel the order within 24 hours of your purchase by giving us a call mentioned on our website or writing to us at support@e-attire for your prepaid order. The cancellation will be effective within 24 hours and you will get a confirmation email .The customer agrees not to dispute the decision made by @tire and accept our decision regarding the cancellation.

Essential Do’s & Don’t For The Return Policy

- Do mail us regarding the returns at support@e-attire.in

- Contact us within 24 hours from the receipt of product.

- Do not courier the product without consulting or notifying our team.

- Be as specific as possible regarding the product issues.

- In case of agreed return, kindly send the product via registered airmail or courier.

- Please send the product within 7 days from the confirmation received by our team.

- Declare the product as “defected” or “for return”.

- Do not expect replacement or refund, until the defected product is being analysed.